Sports Travel WA logo.

Privacy Policy

Who we are

At Sports Travel WA, accessible at sportstravelwa.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Sports Travel WA and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at jd@sportstravelwa.com.

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Sports Travel WA. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we Collect

We collect personal information about you that is relevant to your travel arrangements or that will enable us to provide you with our goods and services.

We may also collect information about you in order for you to register as a member, complete a travel profile, participate in a survey or promotion, ask a question or initiate a transaction on our website, over the phone, a mobile application or through a franchised agent.

For example, we may collect details such as your name, mailing address, telephone number, email address, credit card number and expiry date, and details of your flight, hotel and car bookings and other travel details.

We collect your personal information directly from you in the course of providing a product or service or when you have other dealings with us. For example, your personal information will be collected when you deal with us over the telephone, send us a letter or an email, visit our website, complete an online registration form, provide information to complete a booking or subscribe to a service provided by us.

We may also collect your personal information from others who make a booking on your behalf. If you complete an expression of interest form, we will also collect information such as the departure city from which you usually travel, your preferences for hotel accommodation and other travel preferences.

We also collect any other information that you have elected to provide us, such as gender, activities and lifestyle preferences and favourite destinations.

Information about other travellers

If you provide us with information about other people travelling with you (for example, family members), you should make them aware of this Privacy Policy and any privacy collection notices we provide you.

How we use your Information

We use the information we collect to:

  • Provide you with travel products and services.
  • Consider your request for a product or service.
  • Provide you with information about other products and services that may be of interest to you.
  • Assist in arrangements and reservations with suppliers (such as airlines, tour operators, car hire operators, hotels and insurance providers) in relation to the provision of a product or service.
  • Collect and process payments, through us or a third party.
  • Analyse how our products and services (including any websites) are used.

When do we disclose your personal information?

We may disclose your personal information to:

  • Suppliers of products or services which you have selected (such as airlines, tour operators, car hire operators, hotels and insurance providers).
  • Third party travel service providers who assist in fulfilling the booking you have made.
  • Our online booking facility operator and host and others who assist in providing these services.
  • Third party sponsors or co-sponsors of promotions on our website. Only information collected during a promotion will be disclosed to these parties.
  • Government authorities in the event of an accident, disaster or emergency.
  • Others where we are authorised or required by law to do so.

Third-party services

Visitor form submissions may be checked through Google reCAPTCHA to prevent spam submissions. In order to do this Google may collect analytics data, including personal information.

The types of mersonal information that Google reCAPTCHA collects might include:

  • IP address
  • User Google account information
  • Mouse and keyboard behaviour
  • Browser history and operating system information
  • Cookies
  • Referrer URL
  • Date and language settings
  • JavaScript objects
  • Screen resolution

For information about the analytics data collected by reCAPTCHA by Google and measures that Google takes to protect data, see Cloud Data Processing Addendum and reCAPTCHA Service Specific Terms.

How we store and protect your information

If you submit an enquiry through our contact form, the enquiry and the personal details submitted with it are retained indefinitely. This is so we can respond to your enquiry and ensure enquiries aren’t missed.

Personal information submitted through our website are stored securely in databases and email servers.

Your rights over your information

If you have submitted an enquiry through our contact form(s), you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.